Sales Policy for Celmavel Children’s Toy Store

Effective Date: November 30, 2024

Welcome to Celmavel Children’s Toy Store, your premier destination for high-quality children’s toys! We are committed to delivering an exceptional shopping experience by offering innovative products, competitive pricing, and unparalleled customer service. Below, you will find our comprehensive sales policy, designed to ensure transparency and satisfaction with every purchase.

For more details or inquiries, please contact us at:

1. Pricing Policy

Our pricing is carefully determined to provide the best value for our customers while maintaining the highest standards of quality.

  • Competitive Pricing: At Celmavel, we strive to offer affordable luxury. Our premium children’s toys are priced to ensure accessibility for a broad range of customers.
  • Transparent Pricing: All listed prices are inclusive of applicable taxes unless stated otherwise. Any additional fees, such as shipping costs, will be clearly displayed during checkout.
  • Price Matching: Occasionally, we may match prices for comparable items sold by authorized retailers. Contact our customer service team for more information.

2. Payment Options

Celmavel offers a variety of secure payment methods to ensure a hassle-free shopping experience:

  • Accepted Payment Methods: Credit/debit cards (Visa, MasterCard, American Express), PayPal, and select online banking options.
  • Secure Transactions: Our website, celmavel.com, employs industry-leading encryption technology to protect your personal and payment information.
  • Currency: All transactions are processed in U.S. Dollars (USD).

3. Shipping Policy

Delivery Times and Methods:

  • Domestic Shipping: Orders within the United States typically arrive within 3-7 business days.
  • International Shipping: We ship worldwide! Delivery times vary depending on the destination and selected shipping method. For detailed information, visit our Shipping Policy Page.
  • Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor its progress.

Shipping Costs:
Shipping fees are calculated based on the weight of the package, delivery destination, and preferred shipping method. Free shipping may be available for qualifying orders—check our promotions for details.

4. Returns and Refunds

Hassle-Free Returns:

  • You can return or exchange any eligible product within 30 days of purchase. All returned items must be unused, in original packaging, and accompanied by the receipt or proof of purchase.
  • Visit our Returns and Refund Policy Page to initiate a return request.

Refund Processing:
Refunds are processed within 7-10 business days of receiving your returned item. Depending on your payment method, it may take additional time for funds to reflect in your account.

5. Warranty and Product Support

Many of our toys come with a limited warranty to protect against manufacturing defects. Specific warranty terms are outlined on the product page and in your purchase confirmation email. Contact us at [email protected] for assistance with warranty claims.

6. Discounts and Promotions

We love rewarding our customers! Stay updated on our latest deals by subscribing to our newsletter at celmavel.com.

  • Seasonal Sales: Enjoy significant discounts during special occasions such as Black Friday, Christmas, and Back-to-School promotions.
  • Exclusive Offers: Follow us on social media for exclusive discounts and giveaways.

7. Customer Support

Our dedicated customer service team is here to assist you with any inquiries or concerns. Whether you need help selecting the perfect toy or have questions about your order, don’t hesitate to reach out:

  • Phone: (678) 383-8750
  • Email: [email protected]
  • Operating Hours: Monday to Friday, 9 AM to 6 PM (EST).

8. Terms and Conditions

By shopping with Celmavel, you agree to our Terms of Service, Privacy Policy, and this Sales Policy. We encourage you to review these policies regularly as they are subject to updates.

For detailed terms, visit our Terms of Service Page: celmavel.com/terms.

Thank You for Choosing Celmavel Children’s Toy Store

We are honored to be part of your child’s journey of discovery and joy. At Celmavel, we believe that every toy has the power to inspire, educate, and entertain. Start your shopping experience today at celmavel.com.