Return Policy for Celmavel Children’s Toy Store

Effective Date: November 30, 2024

At Celmavel Children’s Toy Store, customer satisfaction is our top priority. We strive to ensure that you and your family are delighted with every purchase. However, if you are not completely satisfied, our return policy is designed to make the process simple and hassle-free.

For questions or concerns, please contact us:

1. Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

  • Timeframe: Return requests must be initiated within 30 days of the purchase date.
  • Condition: Items must be unused, in their original packaging, and accompanied by all tags, manuals, and accessories.
  • Proof of Purchase: A receipt, order confirmation, or other proof of purchase is required to process your return.

Exceptions:

  • Items marked as “final sale” or “non-returnable” are not eligible for returns.
  • Custom or personalized products may not qualify for a refund unless they arrive damaged or defective.

2. Return Process

Step 1: Initiate the Return
Contact our customer service team via email at [email protected] or call us at (678) 383-8750 to request a return authorization. Include your order number and a brief explanation of the reason for the return.

Step 2: Prepare the Package

  • Safely pack the item(s) in their original packaging to prevent damage during transit.
  • Include the return authorization form or email confirmation in the package.

Step 3: Ship the Item

  • Ship the return to the address provided by our customer service team. We recommend using a trackable shipping method to ensure safe delivery.
  • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.

3. Refunds

Once your return is received and inspected, we will notify you via email. Refunds will be processed within 7-10 business days and credited back to your original payment method.

Refund Conditions:

  • If the returned item shows signs of use, damage, or missing components, a partial refund or denial may apply.
  • Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).

4. Exchanges

If you wish to exchange an item, follow the same process outlined above. Once the returned item is received, we will ship the replacement product at no additional shipping cost (within the United States). For international exchanges, additional shipping fees may apply.

5. Defective or Damaged Items

In the rare event that your item arrives defective or damaged, please contact us immediately at [email protected]. Include photos of the item and packaging to expedite the process.

We will arrange for a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including but not limited to:

  • Opened art supplies or crafting kits
  • Items with missing packaging or accessories
  • Gift cards

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check with your bank or credit card provider, as processing times may vary.
  • Contact our customer service team at [email protected] for assistance.

8. International Returns

For international orders, customers are responsible for return shipping fees, duties, and taxes. Refunds will be processed for the product amount only. Contact our support team for detailed instructions.

9. Return Policy Updates

This return policy is subject to change without notice. Please review the policy regularly for updates.

Contact Us

For additional assistance with your return or to inquire about our policies, please contact us: